Resources

Crisis Management: A Leadership Imperative
Hesselbein, Frances "Crisis Management: A Leadership Imperative" Leader to Leader. 26 (Fall 2002):4-5. http://leadertoleader.org/leaderbooks/L2L/fall2002/fh.html

Values and Crisis Decision-Making.
http://www.kellogg.northwestern.edu/faculty/diermeier/ftp/other/910Asyllabus.doc

NCMS Virtual Learning
Critical Incident Management Series
http://products.ncms.org/critical_incident_management.htm

This course is intended for department, division and executive managers. It provides new knowledge that they need to critically appraise cost effective alternatives, intelligently develop, implement and sustain critical incident management plans and policies. You will learn the business responsibilities and the essentials of successful planning and policy development. You will learn how to implement and maintain policies, and heighten preparedness among employees, suppliers, and even customers.